About Us:
DPDzero is a pioneering fintech company dedicated to extending formal credit access to the next billion individuals in India. Our
cutting-edge platform leverages machine learning and a digital-first approach to transform the lending industry. By prioritizing compliance, data-driven decision-making, and a culture of experimentation, we aim to maximize value for lenders while delivering an unparalleled customer experience. Join us as we revolutionize the financial landscape and empower individuals with greater financial opportunities.
Customers:
At DPDzero, we work with a diverse range of ambitious lenders, both established players and emerging disruptors, who are reshaping the credit ecosystem in India. Some of our esteemed customers include Cashe, Ring, TATA Capital, IndusInd Bank, KreditBee, and more, with new additions each month.
Our Approach:
We partner with our lenders by taking charge of their collections portfolio, allowing them to focus on customer acquisition while we ensure efficient recovery from their customers. Our technology-driven platform leverages machine learning algorithms to optimize collections strategies and drive maximum recovery rates.
Job Description
Key Responsibilities:
- Manage and grow lending portfolios, supervise collection activities, and initiate measures to maximize efficiency focused on credit card debt collections
- Directly communicate with lenders to understand and drive their desired outcomes.
- Coordinate with cross-functional teams, such as product managers and data analysts, to align strategies and optimize collection performance.
- Conduct monthly reviews with lenders and define collection budgets, allocating resources effectively for maximum impact.
- Achieve collection targets for the assigned area, focusing on non-starters and maintaining control over flow cases.
- Provide documented feedback and ensure effective communication with collection officers.
- Ensure the adequate availability of collection officers, segment-wise and bucket-wise, for efficient collection activities.
- Manage productivity by setting productivity parameters for collection officers & agencies.
- Monitor performance against set parameters and conduct weekly reviews with collection executives.
- Ensure background checks for all collection agencies hired and identify and address training needs of collection executives.
- Evaluate the performance of all collection executives and provide necessary support.
Qualifications:
- Strong people management skills with the ability to lead and motivate a team.
- Prior Credit card experience is a value add
- 5+ years of experience in a collections role, with a proven track record of success and achievement.
- Excellent communication skills, both verbal and written, especially in negotiations.
- Strong negotiation skills with a propensity for driving results in a high-performance environment.
- Robust relationship-building and leadership skills.
- Working knowledge of computers and proficiency in using relevant software applications.
- Graduate in any specialization.
Preferred Skills:
- Certification or training in call centre management or customer service
- Familiarity with fintech products or services, particularly in the debt collections domain
- Multilingual abilities
What we offer:
- A smart, talented and agile team: A group of ambitious, driven and fun individuals building together a future in Fintech technology.
- Compensation & Benefits: Competitive salary and insurance benefits.
- Growth & Experience: The ability to grow and excel with a fast growing and thriving company.
