About DPDzero:
DPDzero is a Debt Collections Service Provider preferred by leading financial institutions and fintechs in India. We leverage technology, data, and risk models to help lenders collect debt at scale, with zero effort. We have partnered with over 20 lenders, serviced more than 8000 crores in debt, and managed 20 million borrowers. Our clients include banks, NBFCs, and fintechs who rely on us to scale collections across various loan products and new markets.
Role Overview:
You will play a pivotal role in overseeing Recruitment, entire employee lifecycle, ensuring effective HRMS management and automation, and driving people engagement initiatives. This role demands a strategic thinker with hands-on experience in startup environments, a deep understanding of performance management systems, and the ability to scale HR processes effectively.
Location : Mumbai
Key Responsibilities:
1.Recruitment:
- Recruit and onboard Tele-calling agents, Team Leads, and Floor Leads within the specified timeframe.
- Collaborate with hiring managers to understand team requirements and ensure alignment with DPDzero’s mission and values.
- Implement effective sourcing strategies to attract top talent in the tele-calling domain.
2.Employee Lifecycle Management:
- Oversee end-to-end employee lifecycle from offer letter to pre-joining engagement, onboarding, and orientation.
- Manage data for all employees ensuring accuracy and confidentiality.
3.HRMS Management & Automation:
- Ensure the effective management and automation of the HRMS.
- Regularly update and maintain the HRMS for optimal performance.
4.Performance Management:
- Implement and manage performance management systems.
- Provide guidance and support to managers on performance-related issues.
5.Training & Development:
- Conduct training needs assessments and plan development programs.
- Oversee DRA certification and training requirements.
6.Employee Engagement & Wellbeing:
- Plan and execute people engagement activities to foster a positive work environment.
- Conduct pulse checks and gather employee feedback to inform engagement strategies.
7.Payroll & Benefits Administration:
- Manage payroll processing, PF, F&F, and experience letters.
- Plan and administer employee benefits ensuring competitive and comprehensive packages.
- Understanding and management of incentive plans, esops, flexi benefits and employee insurance
8.Onboarding & Offboarding:
- Oversee onboarding processes ensuring a smooth transition for new hires.
- Manage offboarding, exit interviews, and final settlements.
9.Vendor Management:
- Handle vendor management for HRMS, ATS, hiring agencies, and training vendors.
- Negotiate contracts and ensure quality service delivery from vendors.
10.Data Analysis & Reporting:
- Create analysis reports to scale HR processes using employee data.
- Conduct regular pulse checks and collate data for informed decision-making.
Qualifications:
- Bachelor's degree in Human Resources, Business Administration, or related field. Master's degree preferred.
- 2+ years of HR experience, preferably in a startup environment.
- Strong understanding of HRMS and HR automation tools.
- Excellent interpersonal, communication, and leadership skills.
- Ability to handle sensitive and confidential information with discretion.
Why Join DPDzero:
- Innovative Environment: Be part of a forward-thinking team that leverages technology to transform debt collection.
- Growth Opportunities: Engage in a dynamic startup environment with ample opportunities for professional growth.
- Impactful Work: Contribute to scaling collections and making a significant impact in the financial sector.
- Employee-Centric Culture: Join a company that values employee well-being and fosters a collaborative work environment.
